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terms and conditions

i. Purchasing calling cards from onlineprepaidcallingcard.com website is on the understanding that you agree to our terms and conditions. Continuous use affirms that you are in compliance with our terms of use.


ii. It is for you to update yourself regarding any change in our terms in the future as such changes can occur at anytime.


iii. For all first time buyers of calling cards, we strongly recommend you to contact the Customer Services of the particular card to find out about the rates to your destination city or country.


iv. OnlinePrepaidCallingCard will assist you in resolving any technical issues, if your card develops a technical fault you should always contact the customer service number of the card provider prior to contacting OnlinePrepaidCallingCard, if a technical issue cannot be resolved, we will endevour to exchange your card upon confirmation from the card provider that a credit has been issued and the fault cannot be resolved. Where there is only a partial balance a credit may be applied in the case that we can not match the denomination of the remaining credit balance. In the case where payment is taken and no pin details are allocated it is the purchasers responsibility to notify OnlinePrepaidCallingCard upon which time the required pin and access details will be send immediately.


v. Once the PIN has been issue to you we do not bear any responsibility if it is misused. onlineprepaidcallingcard.com shall not be held responsible for unauthorized use of PIN number; stolen or otherwise.


vi. Prepaid PIN code(s) are only refundable in case of cards which are not used by the customer and is brought to our attention within 24 hours of purchase. In the case a refund is granted a charge of 1GBP or 1 EUR based on customer country will be deducted from the refund amount. OnlinePrepaidCallingCard acts as an agent on behalf of telecom providers, OnlinePrepaidCallingCard will not accept responsibility in the case that any service is suspended or the loss of service due to any bankruptcy or liquidation of any of our suppliers.  In such case OnlinePrepaidCallingCard will provide you with the company details related to the provider of the service relating to the product you have purchased.


vii. You undertake that all the details you provide to us for the purpose of purchasing goods are correct, that the Credit or Debit card you are using is your own and there are sufficient funds to cover the cost of the purchase, when paying in GBP and Euro we the exchange rate we use may not be real time and may alter the face value of the card, we will endevour to ensure the exchange value is the closest to the face value of the card as possible.


viii. PIN numbers for the purchased calling cards will be shown as soon as the credit card transaction is successful. A copy of the receipt is emailed to the address provided within a few seconds. In case of any unforeseen technical errors during transaction, please inform us.


ix. It is the responsibility of the customer to provide us with correct email address. We shall not be held responsible for any mistaken delivery produced by customer's false information.


x. Your card will be invalidated if your contact details do not match with your card details or if any false information is provided by you.


xi. onlineprepaidcallingcard.com  reserves the right to refuse any order placed by you.  


xii. You undertake that all the details you provide to us for the purpose of purchasing goods are correct, that the Credit or Debit card you are using is your own and there are sufficient funds to cover the cost of the purchase.


xiii. Any kind of fraudulent practice will not be encouraged and anyone indulging in fraud will be liable to be prosecuted.


xiv. We do not sell, rent or trade your personal information to third parties for marketing purposes in any circumstance.


xv. These Terms and Conditions do not affect your statutory rights as a consumer.


xvi. All personal information including account details and order details only for internal use and will not be shared with any 3rd parties.


xvii. These Terms and Conditions shall be governed and interpreted in accordance with laws of the UK and Courts shall have jurisdiction to resolve any disputes between us.


You acknowledge that you have read, understood, and agree to be bound by all terms and conditions of this Agreement, as well as any additional rules or policies that are or may be published by onlineprepaidcallingcard.com  from time to time in this section.